Frequently Asked Questions


Shipping, Orders, & Returns


We ship all orders within the USA via UPS Ground and endeavor to get orders placed by 1:00 PM PST shipped out the next day. Given nationwide shipping delays, your order may take up to 8 days to arrive. Orders shipping to Canada and Mexico may experience further delays based on Customs clearing times.

Tracking numbers are sent to you via email as soon as your order is processed and shipped, usually within 72 hours. You can also find your tracking number on your Account Page. If you’re not finding the information in one of these locations please contact us at info@mygabrielglas.com and we’ll help answer your questions.

Although very durable, Gabriel-Glas is not unbreakable.  We do not replace glasses that have been broken after use.

If you receive delivery of Gabriel-Glas and they have been broken in transport, please do the following:

1. Take photos of all broken products damaged in transport

2. Take photos of the inner and outer packaging to demonstrate damage in transport

3. Contact customer service at info@mygabrielglas.com within 48 hours of receipt of the damaged item(s) and provide us with the supporting photographs and a copy of your original sales receipt.

We do not replace Gabriel-Glas products purchased through other resellers.

We hope you are completely satisfied with your purchase. If you aren't, we will be glad to refund you within 14 days of purchase. Customer is responsible for return shipping costs, unless, of course, we made an error in order fulfillment.

Returns Address:
Gabriel-Glas North America
95 Winedale Ln
Napa, CA 94558
USA

Any item(s) for return must be sent back in original and unused condition, undamaged, with the original packaging. Refund made once item is received and inspected. Please pack your return securely and include your packing slip or invoice.

Gabriel-Glas North America only accepts returns for item(s) purchased directly from Gabriel-Glas North America. For item(s) purchased from resellers including Amazon, please check the return policy of the vendor from which original purchase was made. Gabriel-Glas North America reserves the right to deny any return.

To initiate a return, please contact customer service at info@mygabrieglas.com.

For all orders shipping outside North America please visit www.gabriel-glas.com

Orders to the 48 contiguous states ship, via UPS Ground, for a flat rate of $20. When the order value exceeds $250 (pre tax and shipping) then the order enjoys Free Shipping.

Alaska and Hawaii orders ship for a flat rate of $40 regardless of amount.

Canada and Mexico orders ship for a flat rate of $65 regardless of amount.

Products


No. We have been taught to believe that wine tastes better in a glass designed in a unique shape for different varieties, or at a minimum that we need a white wine glass, red wine glass or champagne flute to best enjoy the type of wine served in it.  That’s a great business model if you’re a wine glass producer, but it’s not great for the wine drinker’s budget. 

When it comes to Gabriel-Glas universal wine glasses, form follows function: The broader base of the bowl of the glass and the conical shape at the top of the glass allow for the “nose” of a wine, its top, middle and a base notes to emerge in the glass. At the same time the broader base of the glass offers more surface to air contact, the drinker gets “closer” to the wine with Gabriel-Glas. Simplify life with one elegant glass and save money for wine purchases instead of a cupboard full of glasses!

There are two versions of the Gabrial-Glas, the StandArt glass, and the mouth-blown Gold Edition glass. Both glasses are made from the exact same material and share the same, iconic, silhouette. The difference is the method of construction. The StandArt glass features a machine-blown bowl and pulled stem, whereas the Gold Edition glass is completely hand-blown and handmade allowing it to weigh about 60 grams less. Each is an exquisite glass.

Historically lead was used as a component in fine crystal glassware. In the modern era lead has been replaced with barium oxide, zinc oxide or potassium oxide in part out of concerns over possible health impact from leaded crystal and because these other metals provide superior clarity and strength.

We recommend a 5oz pour in Gabriel-Glas, although many of our winery partners prefer a smaller pour.

Need Additional Assistance?

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